Privacy Policy

CWS Heavy Maintenance Repairs ("we", "us", "our") is committed to protecting your privacy and ensuring your personal information is handled in an open and transparent manner, in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information when you visit our website or interact with our services.

1. Collection of Personal Information

We collect personal information that is reasonably necessary for our business functions and activities. This includes:

  • Direct Enquiries: Personal information you provide when submitting queries, requesting service quotes, or communicating with us (e.g., your name, email address, phone number, company name, and service location).

  • Website Usage Data: Information automatically transmitted by your browser when visiting our website, including your IP address, device type, browser details, pages viewed, and timestamps.

We do not collect sensitive information (such as health details or trade union memberships) unless required by law or provided with your explicit consent.

2. Primary Purposes of Collection and Use

We collect, hold, and use your personal information primarily to:

  • Respond to your requests, enquiries, or applications for trade, maintenance, and fabrication services.

  • Deliver requested products, services, or quotes.

  • Improve our website layout, performance, and customer experience.

  • Communicate with you regarding operational or administrative updates.

We will not sell, rent, trade, or lease your personal information to third parties.

3. Disclosure of Personal Information

We will only disclose your personal information for the primary purpose for which it was collected, or for secondary purposes with your consent or where permitted by law. We may share your information with:

  • Service Providers & Contractors: Third-party suppliers, IT hosts, and software providers who assist us in operating our website and business operations.

  • Legal Obligations: Courts, regulatory authorities, or law enforcement entities when required by law, court order, or legal process.

  • Terms & Security: Parties necessary to enforce our site terms or protect against fraud, safety threats, or unauthorized activities.

4. Overseas Data Disclosures

Our website is hosted by Squarespace, which utilizes cloud infrastructure and server networks located globally (including in the United States). By interacting with our site, you acknowledge that your navigation and analytics data may be processed on servers hosted overseas in accordance with standard Australian Privacy Principle 8 protections.

5. Cookies and Web Analytics

Our website uses cookies and similar technologies (small text files stored on your device) to secure and run our platform.

  • Functional & Necessary Cookies: Always enabled to allow Squarespace, our hosting platform, to securely serve this website to you.

  • Analytics & Performance Cookies: Collected via Squarespace Analytics to monitor site traffic, user interactions (clicks, searches, scrolling, links), and overall site usage. These are used only to evaluate and optimize our site's performance.

You can adjust your web browser settings to block or notify you about cookies, though some site functions may be affected.

6. Storage and Data Security

We take all reasonable technical and organizational steps to keep your personal information secure and to protect it from misuse, interference, loss, unauthorized access, modification, or disclosure. When personal information is no longer needed for any permitted purpose, we take reasonable steps to destroy or permanently de-identify it.

7. Access and Correction of Information

Under Australian Privacy Principles 12 and 13, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete.

To make an access or correction request, please contact us using the details below. We will respond within a reasonable timeframe.

8. External Links

Our site may contain links to external third-party websites. We are not responsible for the privacy practices or content of external sites, and we recommend reviewing their individual privacy policies.

9. Contact Us & Complaints

If you have any questions about this Privacy Policy, wish to update your details, or wish to submit a privacy complaint, please contact our privacy officer at:

CWS Heavy Maintenance Repairs

Email: admin@cwsheavymaintenance.com

Office Address: 5/1–15 Centurion Drive, Paget, Mackay QLD 4740

Service Area: Mackay, Bowen Basin & broader regional Queensland

Office Hours: Monday to Friday: 7:30am to 4:30pm (Saturday & Sunday: Closed)

If you are not satisfied with our response to a privacy complaint, you may escalate your matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.